FAQS

FREQUENTLY ASKED QUESTIONS

How long will it take before I receive my order?

Due to processing, shipping, and handling time, p[lease allow up to 14 days for delivery from the time you place your order.

 

What if an item is damaged during shipping or is flawed?

We ask that you provide us a photo of the damaged product in question, a description of the issue, and the order number.  Once we receive that information, we will issue a reprint and ship a new product to you at no additional cost. Please note that all issues regarding product quality need to be reported within two months from the time of purchase in order to be eligible for a reprint.

 

What happens if my package is lost and isn’t delivered?

If an order is lost in transit and the shipping address you entered is correct, we will reprint and reship a new order at no charge to you using the original shipping method.

 

How long does it take for international orders to be delivered?

Packages shipped internationally are usually delivered within 1-3 weeks from the ship date. However, occasionally an order may take a month to deliver. Unfortunately, tracking isn’t always represented in real time, and this sometimes makes a shipment appear to be "stuck" at a certain place. There are also other factors beyond our control that may extend the delivery window, including but not limited to:

  • Packages being handled by multiple carriers, when handed off to local carriers. 
  • Local customs department processing time

Due to all of this, we can't guarantee a delivery date with certainty for international deliveries.  Please make sure to notify us about a delivery issue within two months from the date of placing your order to be eligible for a replacement.

 

What if I accidentally enter an incorrect or incomplete address?

We will wait for the order to be returned and then reship it at your cost, or you can place a new order to reduce delivery time. Please note that you will be charged for this replacement order.